Refund policy
RETURN & REFUND POLICY — ROOTS DAILY
Effective Date: August 1, 2026
Applies to: All Roots Daily products, including Turmeric Complex, purchased at tryrootsdaily.com
Our Guarantee
We stand behind Roots Daily Turmeric Complex. If you're not satisfied, you can request a full refund within 30 days of your delivery date — no complicated forms, and no need to return the bottle.
At a Glance
- Return window: 30 days from the date of delivery
- Refund type: Full refund of the product purchase price
- Product return required?: No — you do not need to send the bottle back
- Proof of purchase: Order number or the email/name used at checkout
- Refund method: Original payment method
- Processing time: 3–5 business days to approve, 5–10 business days to appear on your statement
- Contact: support@tryrootsdaily.com
Eligibility
- Your request must be submitted within 30 calendar days of the delivery date shown on your shipping confirmation.
- The order must have been purchased directly through tryrootsdaily.com. Purchases made through third-party retailers or marketplaces are subject to that retailer's return policy instead.
- One refund is honored per household/customer per product.
- Subscription orders are eligible for a refund on the most recent shipment; cancel your subscription separately to stop future shipments.
How to Request a Refund
- Email support@tryrootsdaily.com with your order number (or the name/email used at checkout) and the words "Refund Request."
- Our support team will confirm eligibility and process your refund — typically within 3–5 business days.
- You'll receive an email confirmation once your refund has been issued.
No forms. No return shipping. No questions asked.
What's Covered
Covered:
- Full refund if you're not satisfied within 30 days of delivery.
- Refunds on both one-time purchases and subscription shipments (most recent shipment).
- Damaged, defective, or incorrect items — replacement or refund, reported within 30 days of delivery.
Not Covered:
- Shipping and handling fees, except for damaged, defective, or incorrect shipments.
- Refund requests submitted more than 30 days after delivery.
- Orders purchased through unauthorized third-party sellers.
- Multiple refund requests for the same product from the same customer/household.
Subscriptions & Cancellations
Requesting a refund does not automatically cancel future subscription shipments. To stop future orders:
- Email support@tryrootsdaily.com with "Cancel Subscription" and your order number, or
- Use the account management link in your order confirmation email.
Cancel at least 48 hours before your next billing date to avoid being charged for the upcoming shipment.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery with a photo of the item. We'll send a free replacement or issue a full refund, including shipping costs, at no charge to you.
Refund Processing & Timing
- Review & approval: Within 3–5 business days of your request
- Refund issued: Same day as approval, to original payment method
- Bank/card posting time: 5–10 additional business days
Questions?
Roots Daily Support
Email: support@tryrootsdaily.com
Website: tryrootsdaily.com
Response time: within 24 hours