Shipping policy

SHIPPING POLICY — ROOTS DAILY

Effective Date: August 1, 2026
Applies to: All orders placed at tryrootsdaily.com

1. Processing Time

Orders are processed within 1–2 business days of being placed (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Times & Rates

Delivery estimates begin from the date of shipment, not the date of order, and do not include processing time.

3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.

4. Shipping Destinations

We currently ship to addresses within the United States. We do not ship to P.O. boxes for expedited orders. International shipping is not currently available — check back or contact us at support@tryrootsdaily.com for updates.

5. Shipping Delays

We are not responsible for delays caused by the carrier, weather, customs, natural disasters, or other events outside our control. If your package is significantly delayed, contact us and we'll help track it down.

6. Lost or Stolen Packages

If tracking shows your package was delivered but you haven't received it:

• Check with neighbors and around your property
• Contact your local post office/carrier with your tracking number
• If it's still missing after 48 hours, email support@tryrootsdaily.com and we'll work with you to resolve it

We are not liable for packages confirmed as delivered by the carrier but lost or stolen after delivery, though we're happy to assist however we can.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us at support@tryrootsdaily.com as soon as possible — we'll do our best to correct it before the order ships.

8. Damaged Items

If your order arrives damaged, contact us within 30 days of delivery at support@tryrootsdaily.com with a photo of the item and packaging. We'll send a free replacement or issue a refund.

9. Contact Us

Roots Daily
Email: support@tryrootsdaily.com
Website: tryrootsdaily.com